Senior VDI Engineer - End User Computing (EUC)

Job Summary

Responsibilities

• Designing virtual desktop end user solutions which solve business problems, improve productivity and enhance user experience.
• Experience in implementing configuration management process and tools for VDI environment.
• Knowledge of both persistent and non-persistent virtual desktops designs and how they can be applied to varied user requirements.
• Working with technical leaders and architects in other IT Teams to ensure that user products and services integrate into the broader IT ecosystem.
• Mentoring technical leads and other subject-matter experts to grow their skills and architectural knowledge.
• Support the operations and maintenance of our existing VDI worldwide clusters and be able to successfully solve end user issues.
• Experience in metrics gathering and optimizing VDI Infrastructure by using data to report on system/product health.

Minimum Qualifications

• A bachelor's degree and 10 years of professional work experience (or equivalent experience) is required.

Additional Qualifications

• Breadth of knowledge of IT services and technologies 
• Deep experience with end user virtualization services and products across an array of platforms and infrastructure (Windows, Linux, Mac, Active Directory, VMWare Horizon, etc.)
• Experience supporting a hybrid working (office-based + remote) environment.
• Experience with common configuration management tools.
• Able to translate user and business requirements into technical design and implementation.
• Able to communicate ideas, and designs effectively to both technical and nontechnical audiences 
• Able to mentor and coach others, particularly in software lifecycle best practices
• Proven ability to influence decision makers and implement change 
• Excellent written and verbal communication which include creating business cases, technical design documents, test plans and architectural artifacts.