Why do I receive Error 5001 - Unable to access services required to run MATLAB?

8,441 views (last 30 days)
When I try launch to MATLAB, I get the following error:
Unable to access services required to run MATLAB (error 5001).
How do I resolve this?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 12 Mar 2024
Edited: MathWorks Support Team on 12 Mar 2024
This error indicates that the MATLAB has encountered a licensing issue. Try the solutions below to resolve the error:

 

1. Restart MATLAB

If you have MATLAB open, close it and then open it again.

 

2. End the MathWorks Service Host process

Additionally, you may also try restarting your computer to accomplish this.
Windows
  1. Open Task Manager. This is often done by pressing Ctrl+Alt+Delete on your keyboard
  2. If you do not see tabs such as "Processes" & "Performance", select "More details" in the bottom left corner of the Window.
  3. Navigate to the "Details" tab near the top of the Window
  4. Find MathWorksServiceHost
  5. Highlight it and select "End Task" in the bottom right corner of the Window
macOS
  1. Open the app Terminal by searching for it Spotlight Search. Spotlight Search is the magnifying glass in the top right corner of your Mac OS screen.
  2. Type in and run: killall MathWorksServiceHost
Linux
  1. Open Terminal. Doing this will vary depending on your Linux distribution
  2. Type in and run: killall MathWorksServiceHost.

 

3. Uninstall and reinstall the MathWorks Service Host

Follow the directions from the link below to uninstall and reinstall the MathWorks Service Host.

 

How do I uninstall and reinstall the MathWorks Service Host?

 

4. Contact Support

If these steps do not resolve your issue, please find your Service Host log files, contact MathWorks Support, and send the log files to us. If you do not know where those files might be, please view the link below:

 

Where are the Installation, Activation, & Service Host log files located for MATLAB?

 

Contact Support

More Answers (0)

Categories

Find more on Introduction to Installation and Licensing in Help Center and File Exchange

Tags

No tags entered yet.

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!