when I was installing matlab r2012a in my laptop ,then a error document appears always. I alos installed matlab in my laptop before, but that worked . But at this time an error always appears as follows. so please help me to solve this problem.

1. # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000778108c5, pid=6048, tid=4208 # # JRE version: 6.0_17-b04 # Java VM: Java HotSpot™ 64-Bit Server VM (14.3-b01 mixed mode windows-amd64 ) # Problematic frame: # C [ntdll.dll+0x508c5] # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp #

--------------- T H R E A D ---------------

Current thread (0x0000000000983000): JavaThread "main" [_thread_in_Java, id=4208, stack(0x0000000000030000,0x0000000000130000)]

siginfo: ExceptionCode=0xc0000005, reading address 0xffffffffffffffff

Registers: EAX=0x000000000011cda8, EBX=0x0000000000000002, ECX=0x000000000011ce78, EDX=0x000000000011cde8 ESP=0x000000000011cd98, EBP=0x000007fee73d4ba0, ESI=0x0000000000000020, EDI=0x0000000000000000 EIP=0x00000000778108c5, EFLAGS=0x0000000000010202

Top of Stack: (sp=0x000000000011cd98) 0x000000000011cd98: 0000000000000202 00000000777cb219 0x000000000011cda8: 000007fffffde000 000000000011cfc0 0x000000000011cdb8: 0000000000000000 0000000100000001 0x000000000011cdc8: 000000002cc9a790 000000002cc9a740 0x000000000011cdd8: 000000000011d5e0 000000000294592c 0x000000000011cde8: 0000000000130000 000000000010b000 0x000000000011cdf8: 000000000000000a 000000000011d5e0 0x000000000011ce08: 000000000011d5b0 00000000028f6f7a 0x000000000011ce18: 00000000028f6f10 0000000000000000 0x000000000011ce28: 0000000000000000 000000000011d5b0 0x000000000011ce38: 000000000011d680 00000000028c59ae 0x000000000011ce48: 00000000028c4e90 0000000000000000 0x000000000011ce58: 000000000011d6d8 000000000011d680 0x000000000011ce68: 000000000011d680 00000000028c59ae 0x000000000011ce78: 00000000028c4e90 0000000000000000 0x000000000011ce88: 000000000011d6d8 000000000011d680

Instructions: (pc=0x00000000778108c5) 0x00000000778108b5: 00 00 4c 89 b1 e8 00 00 00 4c 89 b9 f0 00 00 00 0x00000000778108c5: 0f ae 81 00 01 00 00 0f 29 81 a0 01 00 00 0f 29

Stack: [0x0000000000030000,0x0000000000130000], sp=0x000000000011cd98, free space=947k Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code) C [ntdll.dll+0x508c5]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code) v blob 0x00000000028f7039 j java.util.Properties$LineReader.readLine()I+402 j java.util.Properties.load0(Ljava/util/Properties$LineReader;)V+7 j java.util.Properties.load(Ljava/io/InputStream;)V+10 j java.util.PropertyResourceBundle.<init>(Ljava/io/InputStream;)V+14 j java.util.ResourceBundle$Control.newBundle(Ljava/lang/String;Ljava/util/Locale;Ljava/lang/String;Ljava/lang/ClassLoader;Z)Ljava/util/ResourceBundle;+169 j java.util.ResourceBundle.loadBundle(Ljava/util/ResourceBundle$CacheKey;Ljava/util/List;Ljava/util/ResourceBundle$Control;Z)Ljava/util/ResourceBundle;+83 j java.util.ResourceBundle.findBundle(Ljava/util/ResourceBundle$CacheKey;Ljava/util/List;Ljava/util/List;ILjava/util/ResourceBundle$Control;Ljava/util/ResourceBundle;)Ljava/util/ResourceBundle;+331 j java.util.ResourceBundle.findBundle(Ljava/util/ResourceBundle$CacheKey;Ljava/util/List;Ljava/util/List;ILjava/util/ResourceBundle$Control;Ljava/util/ResourceBundle;)Ljava/util/ResourceBundle;+37 j java.util.ResourceBundle.findBundle(Ljava/util/ResourceBundle$CacheKey;Ljava/util/List;Ljava/util/List;ILjava/util/ResourceBundle$Control;Ljava/util/ResourceBundle;)Ljava/util/ResourceBundle;+37 j java.util.ResourceBundle.getBundleImpl(Ljava/lang/String;Ljava/util/Locale;Ljava/lang/ClassLoader;Ljava/util/ResourceBundle$Control;)Ljava/util/ResourceBundle;+187 j java.util.ResourceBundle.getBundle(Ljava/lang/String;)Ljava/util/ResourceBundle;+10 j com.mathworks.instutil.ResourceDefaultLocaleImpl.getBundle(Ljava/lang/String;)Ljava/util/ResourceBundle;+1 j com.mathworks.wizard.ResourceRetrieverImpl.<init>([Ljava/lang/String;)V+131 j com.mathworks.wizard.WizardModule.configure()V+132 j com.google.inject.AbstractModule.configure(Lcom/google/inject/Binder;)V+31 j com.google.inject.spi.Elements$RecordingBinder.install(Lcom/google/inject/Module;)V+31 j com.google.inject.util.Modules$2.configure(Lcom/google/inject/Binder;)V+49 j com.google.inject.spi.Elements$RecordingBinder.install(Lcom/google/inject/Module;)V+31 j com.google.inject.spi.Elements.getElements(Lcom/google/inject/Stage;Ljava/lang/Iterable;)Ljava/util/List;+40 j com.google.inject.spi.Elements.getElements(Ljava/lang/Iterable;)Ljava/util/List;+4 j com.google.inject.util.Modules$RealOverriddenModuleBuilder$1.configure()V+7 j com.google.inject.AbstractModule.configure(Lcom/google/inject/Binder;)V+31 j com.google.inject.spi.Elements$RecordingBinder.install(Lcom/google/inject/Module;)V+31 j com.google.inject.spi.Elements.getElements(Lcom/google/inject/Stage;Ljava/lang/Iterable;)Ljava/util/List;+40 j com.google.inject.InjectorShell$Builder.build(Lcom/google/inject/Initializer;Lcom/google/inject/BindingProcessor;Lcom/google/inject/internal/Stopwatch;Lcom/google/inject/internal/Errors;)Ljava/util/List;+147 j com.google.inject.InjectorBuilder.build()Lcom/google/inject/Injector;+48 j com.google.inject.Guice.createInjector(Lcom/google/inject/Stage;Ljava/lang/Iterable;)Lcom/google/inject/Injector;+15 j com.google.inject.Guice.createInjector(Ljava/lang/Iterable;)Lcom/google/inject/Injector;+4 j com.google.inject.Guice.createInjector([Lcom/google/inject/Module;)Lcom/google/inject/Injector;+4 j com.mathworks.wizard.WizardLauncher.startWizard(Lcom/mathworks/instutil/logging/AppLogger;Ljava/util/Properties;[Lcom/google/inject/Module;)Lcom/mathworks/wizard/ExitHandler;+122 j com.mathworks.wizard.WizardLauncher.start([Ljava/lang/String;[Lcom/google/inject/Module;)Lcom/mathworks/wizard/ExitHandler;+93 j com.mathworks.wizard.AbstractLauncher.launch(Ljava/util/Collection;[Lcom/google/inject/Module;)V+44 j com.mathworks.wizard.AbstractLauncher.launchStandalone([Ljava/lang/String;[Lcom/google/inject/Module;)V+53 j com.mathworks.professionalinstaller.Launcher.main([Ljava/lang/String;)V+14 v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread ) 0x000000002be50800 JavaThread "com.google.inject.internal.Finalizer" daemon [_thread_blocked, id=2344, stack(0x000000002d930000,0x000000002da30000)] 0x000000002b368000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5108, stack(0x000000002bb60000,0x000000002bc60000)] 0x000000002b364800 JavaThread "CompilerThread1" daemon [_thread_blocked, id=5904, stack(0x000000002ba60000,0x000000002bb60000)] 0x000000002b359000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2408, stack(0x000000002b960000,0x000000002ba60000)] 0x000000002b358000 JavaThread "Attach Listener" daemon [_thread_blocked, id=920, stack(0x000000002b860000,0x000000002b960000)] 0x000000002b356800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2700, stack(0x000000002b760000,0x000000002b860000)] 0x000000002b2ca800 JavaThread "Finalizer" daemon [_thread_blocked, id=6112, stack(0x000000002b660000,0x000000002b760000)] 0x000000002b2c6000 JavaThread "Reference Handler" daemon [_thread_blocked, id=5556, stack(0x000000002b560000,0x000000002b660000)] =>0x0000000000983000 JavaThread "main" [_thread_in_Java, id=4208, stack(0x0000000000030000,0x0000000000130000)]

Other Threads: 0x000000002b2c3800 VMThread [stack: 0x000000002b460000,0x000000002b560000] [id=5808] 0x000000002b36f000 WatcherThread [stack: 0x000000002bc60000,0x000000002bd60000] [id=5364]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap PSYoungGen total 3584K, used 2142K [0x00000000202e0000, 0x00000000206e0000, 0x000000002ad80000) eden space 3072K, 54% used [0x00000000202e0000,0x000000002047fa20,0x00000000205e0000) from space 512K, 93% used [0x0000000020660000,0x00000000206d8030,0x00000000206e0000) to space 512K, 0% used [0x00000000205e0000,0x00000000205e0000,0x0000000020660000) PSOldGen total 5312K, used 245K [0x000000000ad80000, 0x000000000b2b0000, 0x00000000202e0000) object space 5312K, 4% used [0x000000000ad80000,0x000000000adbd7a0,0x000000000b2b0000) PSPermGen total 21248K, used 7991K [0x0000000005980000, 0x0000000006e40000, 0x000000000ad80000) object space 21248K, 37% used [0x0000000005980000,0x000000000614dea0,0x0000000006e40000)

Dynamic libraries: 0x0000000140000000 - 0x000000014004a000 f:\matlab\bin\win64\setup.exe 0x00000000777c0000 - 0x0000000077969000 C:\Windows\SYSTEM32\ntdll.dll 0x00000000776a0000 - 0x00000000777bf000 C:\Windows\system32\kernel32.dll 0x000007fefd890000 - 0x000007fefd8fc000 C:\Windows\system32\KERNELBASE.dll 0x000007fef6a90000 - 0x000007fef6b49000 f:\matlab\bin\win64\java_launcher.dll 0x000007feff6e0000 - 0x000007feff751000 C:\Windows\system32\SHLWAPI.dll 0x000007feff770000 - 0x000007feff7d7000 C:\Windows\system32\GDI32.dll 0x00000000775a0000 - 0x000000007769a000 C:\Windows\system32\USER32.dll 0x000007feff760000 - 0x000007feff76e000 C:\Windows\system32\LPK.dll 0x000007feff4f0000 - 0x000007feff5b9000 C:\Windows\system32\USP10.dll 0x000007fefefa0000 - 0x000007feff03f000 C:\Windows\system32\msvcrt.dll 0x000007fefc6b0000 - 0x000007fefc6bc000 C:\Windows\system32\VERSION.dll 0x000007fefdc10000 - 0x000007fefe998000 C:\Windows\system32\SHELL32.dll 0x000007fefd470000 - 0x000007fefd4c7000 C:\Windows\system32\apphelp.dll 0x000007fefa7e0000 - 0x000007fefa83a000 C:\Windows\AppPatch\AppPatch64\AcLayers.DLL 0x000007fef85f0000 - 0x000007fef8661000 C:\Windows\system32\WINSPOOL.DRV 0x000007fefa3b0000 - 0x000007fefa3c8000 C:\Windows\system32\MPR.dll 0x000007fefd9d0000 - 0x000007fefdafd000 C:\Windows\system32\RPCRT4.dll 0x000007fee7290000 - 0x000007fee76f7000 C:\Windows\AppPatch\AppPatch64\AcXtrnal.DLL 0x000007fefa5a0000 - 0x000007fefa5f1000 C:\Windows\AppPatch\AppPatch64\AcGenral.DLL 0x000007fefd440000 - 0x000007fefd465000 C:\Windows\system32\SspiCli.dll 0x000007feff8c0000 - 0x000007feffac3000 C:\Windows\system32\ole32.dll 0x0000000074900000 - 0x0000000074903000 C:\Windows\system32\sfc.dll 0x000007fef93b0000 - 0x000007fef93c0000 C:\Windows\system32\sfc_os.DLL 0x000007fefc8a0000 - 0x000007fefc8be000 C:\Windows\system32\USERENV.dll 0x000007fefd5a0000 - 0x000007fefd5af000 C:\Windows\system32\profapi.dll 0x000007fefb920000 - 0x000007fefb938000 C:\Windows\system32\dwmapi.dll 0x000007feff090000 - 0x000007feff16b000 C:\Windows\system32\ADVAPI32.dll 0x000007feff430000 - 0x000007feff44f000 C:\Windows\SYSTEM32\sechost.dll 0x000007fefef70000 - 0x000007fefef9e000 C:\Windows\system32\IMM32.DLL 0x000007fefdb00000 - 0x000007fefdc09000 C:\Windows\system32\MSCTF.dll 0x000007fefbd50000 - 0x000007fefbda6000 C:\Windows\system32\uxtheme.dll 0x0000000078870000 - 0x0000000078ecd000 f:\matlab\sys\java\jre\win64\jre\bin\server\jvm.dll 0x000007fefade0000 - 0x000007fefae1b000 C:\Windows\system32\WINMM.dll 0x000000007a440000 - 0x000000007a44e000 f:\matlab\sys\java\jre\win64\jre\bin\verify.dll 0x000000007a070000 - 0x000000007a097000 f:\matlab\sys\java\jre\win64\jre\bin\java.dll 0x000000007a540000 - 0x000000007a54a000 f:\matlab\sys\java\jre\win64\jre\bin\hpi.dll 0x0000000077990000 - 0x0000000077997000 C:\Windows\system32\PSAPI.DLL 0x000000007a370000 - 0x000000007a382000 f:\matlab\sys\java\jre\win64\jre\bin\zip.dll 0x000007fefd4d0000 - 0x000007fefd4df000 C:\Windows\system32\CRYPTBASE.dll 0x000000007a230000 - 0x000000007a247000 F:\matlab\sys\java\jre\win64\jre\bin\net.dll 0x000007feff040000 - 0x000007feff08d000 C:\Windows\system32\WS2_32.dll 0x000007feff170000 - 0x000007feff178000 C:\Windows\system32\NSI.dll 0x000007fefce10000 - 0x000007fefce65000 C:\Windows\system32\mswsock.dll 0x000007fefce00000 - 0x000007fefce07000 C:\Windows\System32\wship6.dll 0x000000007a500000 - 0x000000007a50b000 F:\matlab\sys\java\jre\win64\jre\bin\nio.dll

VM Arguments: jvm_args: -Djava.ext.dirs=f:\matlab\sys\java\jre\win64\jre\\lib\ext;f:\matlab\java\jar;f:\matlab\java\jarext;f:\matlab\java\jarext\axis2;f:\matlab\java\jarext\guice;f:\matlab\java\jarext\webservices vfprintf -Xmx512m java_command: unknown Launcher Type: generic

Environment Variables: PATH=f:\matlab\bin\win64;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static USERNAME=Student OS=Windows_NT PROCESSOR_IDENTIFIER=AMD64 Family 18 Model 1 Stepping 0, AuthenticAMD

--------------- S Y S T E M ---------------

OS: Windows Vista Build 6000

CPU:total 2 (2 cores per cpu, 1 threads per core) family 18 model 1 stepping 0, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext, sse4a

Memory: 4k page, physical 5744032k(3802436k free), swap 11486208k(9184592k free)

vm_info: Java HotSpot™ 64-Bit Server VM (14.3-b01) for windows-amd64 JRE (1.6.0_17-b04), built on Oct 11 2009 00:46:08 by "java_re" with MS VC++ 8.0

time: Sun Mar 08 23:30:09 2015 elapsed time: 1 seconds