Why do I receive an Error regarding third party software when Downloading or Installing a support package?
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Why do I get an Error regarding third party software when Downloading or Installing a support package?
eg: Failed to install third party packages
Accepted Answer
MathWorks Support Team
on 10 Mar 2022
Edited: MathWorks Support Team
on 8 Apr 2022
Errors regarding third party software received during support package installation are usually resolved by performing a clean installation of the support package or by following the offline support package installation method.
If you are still experiencing this error, try an offline installation:
If neither of the previous solutions work, please contact MathWorks Support and provide us with a copy of your log file:
Note: The following Support Packages are currently unable to be installed on an offline computer and require an internet connection:
MATLAB Support Package for Arduino Hardware (Offline installation available as of R2021b or newer)
UAV Toolbox Support Package for PX4 Autopilots
8 Comments
Colin Fraser
on 19 May 2021
If you are still experiencing this issue, please create a service request below.
-Colin Fraser
More Answers (18)
arsha rathi
on 28 Dec 2018
Hello,
I am getting following error while downloading any support package in MATLAB 2017a. Please help me for fixing this problem.

Thank you.
2 Comments
Manobal M
on 2 May 2022 at 12:14
Instead of trying to download via matlab software, Please try downloading after logging into your matlab account and then search for the same and download or install. In matlab login page goto my account and type in the search mathworks <name of addon>, then it opens matlab and addon consecutively. Hope this works.
Zhengyi Tong
on 11 May 2021
Change your network !!! 换个网络连接,就能成功!!
I changed WIFI to the hotspot of my mobile phone, guess what????
SUCCESS!! (I have tried many other ways but they all didn't work)
3 Comments
Walter Roberson
on 11 Apr 2022
No, you would not typically need to delete the already-installed versions of support packages that were successfully installed.
Arafat Mukasa
on 23 Dec 2017
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.
0 Comments
febin m
on 12 Feb 2019
(Feb 12, 2019 16:10:52) SSI downloadAndInstallSP Response: {"exception": {"message":"There was a problem downloading the third-party software. To resolve this issue, contact Technical Support","title":"Download Error","cause":"Received fatal alert: protocol_version"}}
can you help me with this problem
1 Comment
Justin Ghetti
on 15 Mar 2019
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin
Birtukan Temesgen
on 27 Jan 2020
the problem is installing the third party software
1 Comment
Colin Fraser
on 30 Jan 2020
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Colin Fraser
Emiliano Marachlian
on 23 Sep 2020
Hello I am trying to install the arduino package support in my matlab R2018b but I am having the same problem:
----------------
Download Error
Failed to download the third-party software:
- Arduino software
This is required by:
- MATLAB Support Package for Arduino Hardware
---------------
Could you help me, because it is supouse that this error should not apear in versions up to R2017, doesn't it?
thanks,
Emiliano
1 Comment
Colin Fraser
on 23 Sep 2020
I would contact us by making a service request below. Send us an installation log and we'll be able to help you.
-Colin Fraser
Maab Fathi
on 13 Dec 2020
i met this error ? how can i install it to run lte5g.mlpkginstall file in matlab R2019a?

3 Comments
Walter Roberson
on 29 Oct 2021
This process is not required in R2021a. It was required because older versions of MATLAB used an older security protocol to access resources but the security protocol got removed world-wide, so the older versions needed to be told to use a newer protocol. Newer versions of MATLAB use the newer protocol anyhow.
Mostafa Hamidi
on 17 May 2021
I have the same problem, Logs:
(May 17, 2021 14:23:20) Starting Download: https://github.com/arduino-libraries/MKRMotorCarrier/archive/1.0.1.zip
(May 17, 2021 14:23:20) java.lang.RuntimeException: HTTP request failed exception
at com.mathworks.install.java_downloader_utils.NativeDownloader.download(Native Method)
at com.mathworks.instructionset.command.DownloadCommand.download(DownloadCommand.java:58)
at com.mathworks.instructionset.command.DownloadCommand.execute(DownloadCommand.java:43)
at com.mathworks.instructionset.InstructionSetProcessor.processDownloadInstruction(InstructionSetProcessor.java:152)
at com.mathworks.instructionset.InstructionSet.downloadToFolder(InstructionSet.java:332)
at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareInstallerUtils.download3PToFolderByInstructionSet(SupportSoftwareInstallerUtils.java:163)
at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:264)
at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:141)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:89)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)
at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)
at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76)
at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64)
at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182)
at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25)
at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)
is there anyone who has solved this?
0 Comments
marco esteban lopez maldonado
on 25 May 2021
i went to a technician for help and he solved the issue and he said me that it was a problem with the licence
0 Comments
埃博拉酱
on 9 Aug 2021
Why is this function still so stupid till now? How many versions and years have passed? Are there any staffs really working on this? Or just some poor supporters muddling along?
0 Comments
Michael Lengenfelder
on 31 Aug 2021
Hi all,
how can this solved.
Please give an clear answer.
Thx in advance.
Regards
Michael
1 Comment
Walter Roberson
on 31 Aug 2021
There are a number of different possible causes. The only "clear" answer we can give is that you should contact Mathworks Support.
mohamed abdelsalam
on 9 Oct 2021
you should make sure that you installed all necessary libraries and the used software, arduino or else.
0 Comments
victor escobar guerrero
on 20 Dec 2021

3 Comments
Walter Roberson
on 4 Jan 2022
The Moon was in the Seventh House,
Jupiter aligned with Mars,
And SnugglePaws Katz IV accidentally batted a server "Off" switch during a database commit.
Shipping of the backup tapes to restore the server is delayed because of the recent holiday.
Raxil Ahamed
on 25 Dec 2021
Why do I get an Error regarding third party software when Downloading or Installing a support package?
0 Comments
Erhan Eryigit
on 22 Feb 2022
Edited: Walter Roberson
on 24 Feb 2022
Download the "SupportSoftwareDownloader_R2021b_win64" application from this link. then run this application. Download the package you want. then download the package again from matlab.(matlab>>add-ons>>get hardware spport)
0 Comments
Lauren Gillis
on 2 Mar 2022
I keep getting this error... Any suggestion in how to resolve this?
0 Comments
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