Why do the Polyspace Access Web Server and ETL Services Stop Repeatedly?

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MathWorks Support Team on 17 Oct 2019

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Edited: MathWorks Support Team on 21 Jul 2023

In the Cluster Operator, after provisioning and starting the services, the Web Server and ETL Services stop after a few minutes. Running 'docker logs polyspace-web-server' in Command Line indicate an issue resolving the hostname of the Head/Main Node.

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Answer 1

MathWorks Support Team on 31 Mar 2024 at 0:00

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https://ch.mathworks.com/matlabcentral/answers/485927-why-do-the-polyspace-access-web-server-and-etl-services-stop-repeatedly#answer_396855

Edited: MathWorks Support Team on 7 Jan 2022

This is usually due to Hyper-V having difficulty resolving the hostname of the Head Node due to DNS issues. Refer to the documentation below to resolve this issue:

Polyspace Access ETL and Web Server services do not start - MATLAB & Simulink (mathworks.com)