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when installing matlab_doc​_zh_CN_com​mon,the following fault is detected: invalid distance too far back

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ji wang
ji wang on 7 Dec 2019
I encounter a problem when installing MATLAB 2019b in windows 7 service pack1. when the installation process was 42% done, a window jumped,that is: following fault detected when installing matlab_doc_zh_CN_common: invalid distance too far back. I have tried several solutions to solve this problem: temporarily disable any antivirus or security software. Then I shut down my fire-defend wall. But it did not work.