MATLAB Answers

MATLAB has encountered an internal problem and needs to close

42 views (last 30 days)
Hao Ye
Hao Ye on 23 Dec 2019
Answered: sayedali on 29 Dec 2019
MATLAB crash file:C:\Users\u23s32\AppData\Local\Temp\matlab_crash_dump.10084-1:
--------------------------------------------------------------------------------
Access violation detected at Mon Dec 23 10:23:18 2019 +0800
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : windows-1252
Deployed : false
Graphics Driver : Unknown software
Graphics card 1 : MirrorOp ( 0x0 ) MirrorOp Virtual Graphics Adaptor Version 1.1.110.31 (2018-6-19)
Graphics card 2 : Advanced Micro Devices, Inc. ( 0x1002 ) Radeon RX 540 Series Version 23.20.15025.17001 (2018-6-13)
Graphics card 3 : Intel Corporation ( 0x8086 ) Intel(R) UHD Graphics 620 Version 24.20.100.6223 (2018-7-11)
Java Version : Java 1.8.0_152-b16 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : win64
MATLAB Entitlement ID : 6174573
MATLAB Root : C:\Program Files\MATLAB\R2018b
MATLAB Version : 9.5.0.1178774 (R2018b) Update 5
OpenGL : software
Operating System : Microsoft Windows 10 Enterprise
Process ID : 10084
Processor ID : x86 Family 6 Model 142 Stepping 10, GenuineIntel
Session Key : 051881fa-5f70-4522-88e5-e93849dab7c3
Window System : Version 10.0 (Build 16299)
Fault Count: 1
Abnormal termination
Register State (from fault):
RAX = 000000002e7acf40 RBX = 00000000ff4a0f80
RCX = 000000034c165648 RDX = 000000034c1658f8
RSP = 000000034c165578 RBP = 000000034c165680
RSI = 0000000000000001 RDI = 000000034c165950
R8 = 000000034c165908 R9 = 0000000000008000
R10 = 00000000feade930 R11 = 000000034c165560
R12 = 0000000000000000 R13 = 0000000000000000
R14 = 00007ff8db06ab44 R15 = 000000034c165ed0
RIP = 0000000080000001 EFL = 00010246
CS = 0033 FS = 0053 GS = 002b
Stack Trace (from fault):
[ 0] 0x0000000080000001 <unknown-module>+00000000
[ 1] 0x000000017dc45e39 C:\WINDOWS\System32\DriverStore\FileRepository\oem132.inf_amd64_497c2351b2bc1e11\B329853\atio6axx.dll+01400377 DrvSwapBuffers+00021449
[ 2] 0x000000017dc4e0cd C:\WINDOWS\System32\DriverStore\FileRepository\oem132.inf_amd64_497c2351b2bc1e11\B329853\atio6axx.dll+01433805 DrvSwapBuffers+00054877
[ 3] 0x000000017dc40bc6 C:\WINDOWS\System32\DriverStore\FileRepository\oem132.inf_amd64_497c2351b2bc1e11\B329853\atio6axx.dll+01379270 DrvSwapBuffers+00000342
[ 4] 0x000000017dc3d1e7 C:\WINDOWS\System32\DriverStore\FileRepository\oem132.inf_amd64_497c2351b2bc1e11\B329853\atio6axx.dll+01364455 getEGLInterface+00105143
[ 5] 0x000000017dc40202 C:\WINDOWS\System32\DriverStore\FileRepository\oem132.inf_amd64_497c2351b2bc1e11\B329853\atio6axx.dll+01376770 DrvValidateVersion+00000034
[ 6] 0x00007ff8d0786dcc C:\WINDOWS\system32\opengl32.dll+00159180 wglSwapMultipleBuffers+00006188
[ 7] 0x00007ff8d078716b C:\WINDOWS\system32\opengl32.dll+00160107 wglSwapMultipleBuffers+00007115
[ 8] 0x00007ff8d079a659 C:\WINDOWS\system32\opengl32.dll+00239193 wglDescribePixelFormat+00000313
[ 9] 0x00007ff8d0799a55 C:\WINDOWS\system32\opengl32.dll+00236117 wglChoosePixelFormat+00000133
[ 10] 0x00007ff8f4aa2b09 C:\WINDOWS\System32\gdi32full.dll+00535305 ChoosePixelFormat+00000057
[ 11] 0x00007ff8b1e0a1d0 C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00238032
[ 12] 0x00007ff8b1e08b29 C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00232233
[ 13] 0x00007ff8b1e09ee6 C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00237286
[ 14] 0x00007ff8b1ddaab9 C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00043705
[ 15] 0x00007ff8b1ddb2a0 C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00045728
[ 16] 0x00007ff8b1dda23c C:\Program Files\MATLAB\R2018b\bin\win64\platforms\qwindows.dll+00041532
[ 17] 0x00007ff8a3c3af60 C:\Program Files\MATLAB\R2018b\bin\win64\Qt5GuiMW.dll+00372576 MW_QT::QOpenGLContext::create+00000048
[ 18] 0x00007ff8cd94b49f C:\Program Files\MATLAB\R2018b\bin\win64\Qt5WebEngineMW.dll+00046239 MW_QT::QtWebEngine::initialize+00000287
[ 19] 0x00000000fe29d3fe C:\Program Files\MATLAB\R2018b\bin\win64\Qt5CoreMW.dll+01758206 MW_QT::qt_call_post_routines+00000382
[ 20] 0x00000000fe29ba8f C:\Program Files\MATLAB\R2018b\bin\win64\Qt5CoreMW.dll+01751695 MW_QT::QCoreApplicationPrivate::init+00000367
[ 21] 0x00007ff8a3c0ad09 C:\Program Files\MATLAB\R2018b\bin\win64\Qt5GuiMW.dll+00175369 MW_QT::QGuiApplicationPrivate::init+00000041
[ 22] 0x000000017d01244f C:\Program Files\MATLAB\R2018b\bin\win64\Qt5WidgetsMW.dll+00074831 MW_QT::QApplicationPrivate::init+00000015
[ 23] 0x000000017d00e63b C:\Program Files\MATLAB\R2018b\bin\win64\Qt5WidgetsMW.dll+00058939 MW_QT::QApplication::QApplication+00000091
[ 24] 0x00000000fad4ed1b bin\win64\glee.dll+00781595 GLIMReentrancyProtector::GLIMReentrancyProtector+00000123
[ 25] 0x00000000fadcbb17 bin\win64\glee.dll+01293079 GuiObject::scheduleDelete+00108967
[ 26] 0x00000000fadcb0f9 bin\win64\glee.dll+01290489 GuiObject::scheduleDelete+00106377
[ 27] 0x00000000fadcaec9 bin\win64\glee.dll+01289929 GuiObject::scheduleDelete+00105817
[ 28] 0x00007ff8f563fa95 C:\WINDOWS\System32\ucrtbase.dll+00129685 iswascii+00000165
[ 29] 0x00007ff8f5c537e4 C:\WINDOWS\System32\KERNEL32.DLL+00079844 BaseThreadInitThunk+00000020
[ 30] 0x00007ff8f85dcb81 C:\WINDOWS\SYSTEM32\ntdll.dll+00445313 RtlUserThreadStart+00000033
  3 Comments
Walter Roberson
Walter Roberson on 23 Dec 2019
Graphics card 1 : MirrorOp ( 0x0 ) MirrorOp Virtual Graphics Adaptor Version 1.1.110.31 (2018-6-19)
Graphics card 2 : Advanced Micro Devices, Inc. ( 0x1002 ) Radeon RX 540 Series Version 23.20.15025.17001 (2018-6-13)
Graphics card 3 : Intel Corporation ( 0x8086 ) Intel(R) UHD Graphics 620 Version 26.20.100.7263 (2019-9-25)
One virtual driver that you did not update, plus two graphics cards, one of which you did not update and the other you did.
I found a hint on one site that this error can happen due to bugs in automatic switching between graphics cards for power vs performance reasons. Updating the drivers can make a difference.

Sign in to comment.

Answers (1)

sayedali
sayedali on 29 Dec 2019
Hi all,
I had this problem short time ago, and the solution was:
1- Update all drivers
2- Stop windows from doing power saving, use High Performance option.
Hope this is useful for some.

Products


Release

R2018b

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!