MATLAB Answers

Cannot Install Matlab R2010a Java Crashes

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Jaime
Jaime on 27 Jun 2014
Upon initiating an install -- the setup will crash immediately resulting in the following hs_err_pidxxxx file. Error -- EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d99470c, pid=4136, tid=2548
I've tried the usual suspects such as run as administrator, Matlab Java environment variable addition, etc.
My hunch tells me it has something to do with the way the NIC is trunked on these specific machines as the installer will run just fine on machines which do not have trunked NICs.
Does anyone know of configurations, etc, to tell matlab which interface to use when installing/running? I'm assuming its trying to get out to the internet but is getting confused using the wrong network adapter and then erroring out.
Windows 7 - SP1
  1. # An unexpected error has been detected by Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d99470c, pid=4136, tid=2548 # # Java VM: Java HotSpot™ 64-Bit Server VM (11.2-b01 mixed mode windows-amd64) # Problematic frame: # V [jvm.dll+0x1a470c] # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp #
--------------- T H R E A D ---------------
Current thread (0x000000000050c800): JavaThread "main" [_thread_in_vm, id=2548, stack(0x0000000000030000,0x0000000000130000)]
siginfo: ExceptionCode=0xc0000005, reading address 0xffffffffffffffff
Registers: EAX=0x0000000000000000, EBX=0x000000000050c800, ECX=0x0000000000000c80, EDX=0x3030303030303030 ESP=0x000000000012d300, EBP=0x000000000012d6d0, ESI=0x3030303030303030, EDI=0x000000000050c9c0 EIP=0x000000006d99470c, EFLAGS=0x0000000000010246
Top of Stack: (sp=0x000000000012d300) 0x000000000012d300: 0000000000000000 0000000000000000 0x000000000012d310: 0000000000000000 0000000000000000 0x000000000012d320: 000000000050c800 0000000000000000 0x000000000012d330: 0000000000000000 0000000000000000 0x000000000012d340: 0000000000000000 0000000078311089 0x000000000012d350: 000000000012d430 0000000000000000 0x000000000012d360: 000000000012d650 000000000050c9c0 0x000000000012d370: 000000000050c9c0 0000000078311c34 0x000000000012d380: 0000000000000000 000000000012d6d0 0x000000000012d390: 00000000054917f0 000000000012d200 0x000000000012d3a0: 000000000012d5b0 000000000050a4e0 0x000000000012d3b0: 454d414e54534f48 304c434843504f3d 0x000000000012d3c0: 0000000000333132 0000000000000000 0x000000000012d3d0: 0000000000000000 0000000000000000 0x000000000012d3e0: 0000000000000000 0000000000000000 0x000000000012d3f0: 0000000000000000 0000000000000000
Instructions: (pc=0x000000006d99470c) 0x000000006d9946fc: 00 00 00 00 74 0a 48 8d 4c 24 20 e8 e4 70 1a 00 0x000000006d99470c: 48 8b 06 48 89 6c 24 58 48 8b 48 08 48 8b 51 70
Stack: [0x0000000000030000,0x0000000000130000], sp=0x000000000012d300, free space=1012k Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code) V [jvm.dll+0x1a470c]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
[error occurred during error reporting (printing Java stack), id 0xc0000005]
--------------- P R O C E S S ---------------
Java Threads: ( => current thread ) 0x0000000013de2000 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=6112, stack(0x00000000166d0000,0x00000000167d0000)] 0x0000000013e15800 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=2732, stack(0x00000000161d0000,0x00000000162d0000)] 0x0000000013c56800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=5580, stack(0x00000000142d0000,0x00000000143d0000)] 0x0000000013c56000 JavaThread "AWT-Shutdown" [_thread_blocked, id=2324, stack(0x00000000141d0000,0x00000000142d0000)] 0x0000000013b4c800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=4340, stack(0x00000000140d0000,0x00000000141d0000)] 0x00000000130bf400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4972, stack(0x00000000138e0000,0x00000000139e0000)] 0x00000000130bb000 JavaThread "CompilerThread1" daemon [_thread_blocked, id=2384, stack(0x00000000137e0000,0x00000000138e0000)] 0x000000001309fc00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4280, stack(0x00000000136e0000,0x00000000137e0000)] 0x000000001309c400 JavaThread "Attach Listener" daemon [_thread_blocked, id=3572, stack(0x00000000135e0000,0x00000000136e0000)] 0x000000001309bc00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2720, stack(0x00000000134e0000,0x00000000135e0000)] 0x0000000013085800 JavaThread "Finalizer" daemon [_thread_blocked, id=2120, stack(0x00000000133e0000,0x00000000134e0000)] 0x0000000013084c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=2556, stack(0x00000000132e0000,0x00000000133e0000)] =>0x000000000050c800 JavaThread "main" [_thread_in_vm, id=2548, stack(0x0000000000030000,0x0000000000130000)]
Other Threads: 0x0000000013080c00 VMThread [stack: 0x00000000131e0000,0x00000000132e0000] [id=5528] 0x000000000039c400 WatcherThread [stack: 0x00000000139e0000,0x0000000013ae0000] [id=1628]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap PSYoungGen total 3584K, used 733K [0x000000000fd70000, 0x0000000010170000, 0x0000000012810000) eden space 3072K, 8% used [0x000000000fd70000,0x000000000fdaf490,0x0000000010070000) from space 512K, 93% used [0x00000000100f0000,0x0000000010168030,0x0000000010170000) to space 512K, 0% used [0x0000000010070000,0x0000000010070000,0x00000000100f0000) PSOldGen total 5312K, used 999K [0x000000000a810000, 0x000000000ad40000, 0x000000000fd70000) object space 5312K, 18% used [0x000000000a810000,0x000000000a909db0,0x000000000ad40000) PSPermGen total 21248K, used 11005K [0x0000000005410000, 0x00000000068d0000, 0x000000000a810000) object space 21248K, 51% used [0x0000000005410000,0x0000000005ecf5a0,0x00000000068d0000)
Dynamic libraries: 0x0000000140000000 - 0x0000000140144000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\setup.exe 0x00000000771d0000 - 0x000000007737a000 C:\WINDOWS\SYSTEM32\ntdll.dll 0x0000000076fb0000 - 0x00000000770cf000 C:\WINDOWS\system32\kernel32.dll 0x000007fefd090000 - 0x000007fefd0fb000 C:\WINDOWS\system32\KERNELBASE.dll 0x00000000770d0000 - 0x00000000771ca000 C:\WINDOWS\system32\USER32.dll 0x000007fefddf0000 - 0x000007fefde57000 C:\WINDOWS\system32\GDI32.dll 0x000007fefed90000 - 0x000007fefed9e000 C:\WINDOWS\system32\LPK.dll 0x000007fefdb40000 - 0x000007fefdc09000 C:\WINDOWS\system32\USP10.dll 0x000007fefeda0000 - 0x000007fefee3f000 C:\WINDOWS\system32\msvcrt.dll 0x000007fefe000000 - 0x000007fefed89000 C:\WINDOWS\system32\SHELL32.dll 0x000007fefee40000 - 0x000007fefeeb1000 C:\WINDOWS\system32\SHLWAPI.dll 0x000007fefc0c0000 - 0x000007fefc0cc000 C:\WINDOWS\system32\VERSION.dll 0x000007fefd6d0000 - 0x000007fefd6fe000 C:\WINDOWS\system32\IMM32.DLL 0x000007fefdcc0000 - 0x000007fefddc9000 C:\WINDOWS\system32\MSCTF.dll 0x000007fefa870000 - 0x000007fefa8c6000 C:\WINDOWS\system32\uxtheme.dll 0x000007fefa410000 - 0x000007fefa428000 C:\WINDOWS\system32\dwmapi.dll 0x000007fefce40000 - 0x000007fefce97000 C:\WINDOWS\system32\apphelp.dll 0x000000006d7f0000 - 0x000000006dda8000 c:\users\jaimehalas\desktop\matlabr2010a\win64\java\jre\win64\jre\bin\server\jvm.dll 0x000007fefef20000 - 0x000007fefeffb000 C:\WINDOWS\system32\ADVAPI32.dll 0x000007fefde60000 - 0x000007fefde7f000 C:\WINDOWS\SYSTEM32\sechost.dll 0x000007fefd5a0000 - 0x000007fefd6cd000 C:\WINDOWS\system32\RPCRT4.dll 0x000007fefa610000 - 0x000007fefa64b000 C:\WINDOWS\system32\WINMM.dll 0x000000007aba0000 - 0x000000007abaa000 c:\users\jaimehalas\desktop\matlabr2010a\win64\java\jre\win64\jre\bin\hpi.dll 0x0000000077390000 - 0x0000000077397000 C:\WINDOWS\system32\PSAPI.DLL 0x000000007abc0000 - 0x000000007abce000 c:\users\jaimehalas\desktop\matlabr2010a\win64\java\jre\win64\jre\bin\verify.dll 0x00000000792d0000 - 0x00000000792f7000 c:\users\jaimehalas\desktop\matlabr2010a\win64\java\jre\win64\jre\bin\java.dll 0x000007fefd700000 - 0x000007fefd903000 C:\WINDOWS\system32\ole32.dll 0x000000007abd0000 - 0x000000007abe2000 c:\users\jaimehalas\desktop\matlabr2010a\win64\java\jre\win64\jre\bin\zip.dll 0x000007fefcea0000 - 0x000007fefceaf000 C:\WINDOWS\system32\CRYPTBASE.dll 0x000007fefde80000 - 0x000007fefdf19000 C:\WINDOWS\system32\CLBCatQ.DLL 0x000007fefdf20000 - 0x000007fefdff7000 C:\WINDOWS\system32\OLEAUT32.dll 0x000000007a5c0000 - 0x000000007a782000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\java\jre\win64\jre\bin\awt.dll 0x000007fef6a90000 - 0x000007fef6b01000 C:\WINDOWS\system32\WINSPOOL.DRV 0x000007fef79f0000 - 0x000007fef7a90000 C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\comctl32.dll 0x000000007acb0000 - 0x000000007ad1b000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\java\jre\win64\jre\bin\fontmanager.dll 0x000007fef7bb0000 - 0x000007fef7daf000 C:\WINDOWS\system32\d3d9.dll 0x000007fef7ba0000 - 0x000007fef7ba7000 C:\WINDOWS\system32\d3d8thk.dll 0x000007fefd120000 - 0x000007fefd15a000 C:\WINDOWS\system32\WINTRUST.dll 0x000007fefd200000 - 0x000007fefd36c000 C:\WINDOWS\system32\CRYPT32.dll 0x000007fefd010000 - 0x000007fefd01f000 C:\WINDOWS\system32\MSASN1.dll 0x000007fee7960000 - 0x000007fee8a98000 C:\WINDOWS\system32\nvd3dumx.dll 0x000007fefb0d0000 - 0x000007fefb0fc000 C:\WINDOWS\system32\powrprof.dll 0x000007fefd3c0000 - 0x000007fefd597000 C:\WINDOWS\system32\SETUPAPI.dll 0x000007fefd050000 - 0x000007fefd086000 C:\WINDOWS\system32\CFGMGR32.dll 0x000007fefd370000 - 0x000007fefd38a000 C:\WINDOWS\system32\DEVOBJ.dll 0x0000000079300000 - 0x0000000079317000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\java\jre\win64\jre\bin\net.dll 0x000007feff490000 - 0x000007feff4dd000 C:\WINDOWS\system32\WS2_32.dll 0x000007fefdcb0000 - 0x000007fefdcb8000 C:\WINDOWS\system32\NSI.dll 0x000007fefc7e0000 - 0x000007fefc835000 C:\WINDOWS\system32\mswsock.dll 0x000007fefc7d0000 - 0x000007fefc7d7000 C:\WINDOWS\System32\wship6.dll 0x000000007abb0000 - 0x000000007abbb000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\java\jre\win64\jre\bin\nio.dll 0x0000000078310000 - 0x00000000784b8000 C:\Users\jaimehalas\Desktop\MatlabR2010a\win64\bin\win64\instutil.dll 0x000007fefdc10000 - 0x000007fefdca7000 C:\WINDOWS\system32\comdlg32.dll 0x000007fef98f0000 - 0x000007fef9906000 C:\WINDOWS\system32\NETAPI32.dll 0x000007fefc470000 - 0x000007fefc47c000 C:\WINDOWS\system32\netutils.dll 0x000007fefcac0000 - 0x000007fefcae3000 C:\WINDOWS\system32\srvcli.dll 0x000007fef98d0000 - 0x000007fef98e5000 C:\WINDOWS\system32\wkscli.dll 0x0000000071940000 - 0x0000000071a09000 C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll 0x0000000070940000 - 0x0000000070a49000 C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCP80.dll 0x000007fef9040000 - 0x000007fef9067000 C:\WINDOWS\system32\iphlpapi.dll 0x000007fef9020000 - 0x000007fef902b000 C:\WINDOWS\system32\WINNSI.DLL 0x000007fefc660000 - 0x000007fefc6bb000 C:\WINDOWS\system32\DNSAPI.dll 0x000007fef8db0000 - 0x000007fef8dc1000 C:\WINDOWS\system32\dhcpcsvc6.DLL 0x000007fef8d90000 - 0x000007fef8da8000 C:\WINDOWS\system32\dhcpcsvc.DLL 0x0000000073f60000 - 0x0000000073f63000 C:\WINDOWS\system32\icmp.Dll 0x000007fef93d0000 - 0x000007fef93e5000 C:\WINDOWS\system32\NLAapi.dll 0x000007fef88c0000 - 0x000007fef88d5000 C:\WINDOWS\system32\napinsp.dll 0x000007fef88e0000 - 0x000007fef88f9000 C:\WINDOWS\system32\pnrpnsp.dll 0x000007fef88b0000 - 0x000007fef88bb000 C:\WINDOWS\System32\winrnr.dll 0x000007fef8ea0000 - 0x000007fef8ef3000 C:\WINDOWS\System32\fwpuclnt.dll 0x000007fef8930000 - 0x000007fef8938000 C:\WINDOWS\system32\rasadhlp.dll
VM Arguments: jvm_args: vfprintf -Xmx128m java_command: unknown Launcher Type: generic
Environment Variables: PATH=c:\users\jaimehalas\desktop\matlabr2010a\win64\bin\win64;C:\Program Files\HP\NCU;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Kits\8.0\Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files (x86)\Enterprise Vault\EVClient\;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseSVN\bin USERNAME=jaimehalas OS=Windows_NT PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows NT 6.1 Build 7601 Service Pack 1
CPU:total 4 (2 cores per cpu, 1 threads per core) family 6 model 7 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
Memory: 4k page, physical 8386440k(5973752k free), swap 16771024k(14243736k free)
vm_info: Java HotSpot™ 64-Bit Server VM (11.2-b01) for windows-amd64 JRE (1.6.0_12-b04), built on Jan 17 2009 01:49:05 by "java_re" with MS VC++ 8.0
time: Fri Jun 27 15:00:53 2014 elapsed time: 0 seconds

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