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Why do I get "There was an error downloading product files" with "Failed to download .enc, retry # 1" when installing MathWorks Products?
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MathWorks Support Team
on 14 Jul 2022
Edited: MathWorks Support Team
on 24 Jun 2024
Why do I get "There was an error downloading product files" with "Failed to download .enc, retry # 1" when installing MathWorks Products? For example:
Windows
Failed to download C:\Users\%USERNAME%\AppData\Local\Temp\a4a0-05cc-315d-7c88\3p\apriltag_win64_1621049007.enc, retry # 1
Linux
Failed to download /tmp/76f9-13ff-a1d9-d599/3p/hdfeos2_glnxa64_1652478071.enc, retry # 1
Mac
Failed to download /var/folders/6x/5ph4629x1pqcdk5b671f3n8w0000gn/T/5233-50d0-0a0b-efb8/fixedpointcore_resources_common_1668903353.enc, retry # 1
Accepted Answer
MathWorks Support Team
on 24 Jun 2024
Edited: MathWorks Support Team
on 24 Jun 2024
This issue could be caused by few different things:
This error can result from connection issues related to your antivirus software, or the use of a VPN server, proxy server, or firewall. To resolve such issues, see this article:
This issue can occur when attempting to install MATLAB with a poor network connection. When the installer attempts to download files, a failure to download a file successfully shows as a "retry #" attempt. The installer makes several attempts to redownload each failed file, but if it is still unsuccessful, it displays an error.
To resolve this issue, check that your computer has a reliable Internet connection or switch to a more reliable network. If the installer is still unable to successfully connect, perform an offline installation. See this article:
If previous attempts to install MATLAB were unsuccessful, check that the folder you are trying to reinstall to is empty. Installing to an empty folder allows for a full reinstallation of MATLAB and all its toolboxes. This process deletes any of these products currently installed.
1 Comment
Dana
on 23 Sep 2022
Same problem. No issue with my internet connection at all for anything else. This is clearly an issue requiring a fix on Matlab's end.
More Answers (2)
jh
on 16 May 2023
Guys I found a way.
During the additional toolbox installation choice page, do not tick the others just keep default choice (ie. install matlab), Then the installation should be success.
If you need the rest toolbox, install it manually afterwards.
1 Comment
jh
on 17 May 2023
Refer to the Link Below If you want to install the additional toolboxes.
https://www.mathworks.com/matlabcentral/answers/101885-how-do-i-install-additional-toolboxes-into-an-existing-installation-of-matlab
Keerti
on 13 May 2023
There was an error while extracting product files. try rerunning the installer
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