Sometimes support packages become corrupt and cannot complete installation or encounter errors that you cannot get past. In these scenarios, it is beneficial to either change your support package installation directory or perform a clean re-installation of your Support Package rather than a regular re-installation.
Please note that this process will remove all Support Packages you have installed. You will then need to reinstall any support packages you had previously. To change the location where Support Packages are installed for troubleshooting steps, follow the instructions from the link below.
How do I change the directory my support packages get installed in?
For R2016b and newer:
1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Manage Add-Ons" option. Find your Support Package on the generated list and click the "Uninstall" button across from it. Once this uninstall is complete, close out of MATLAB.
2. Navigate to the following folder on your computer and delete the contents you find there:
Windows = C:\ProgramData\MATLAB\SupportPackages\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/
NOTE: "ProgramData" is a hidden folder, but you can use the shortcut %ProgramData% from Windows Search to jump right to the current user's ProgramData folder.
3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.
4. Run the Support Package installer again and re-install your Support Package now.
For R2016a and prior:
1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Get Hardware Support Packages" option. In the Support Package Installer choose the "Uninstall" radio button, then click "Next". Follow the remaining menus to uninstall the desired Support Package.
2. Navigate to the following folder on your computer and delete the contents you find there:
Windows = C:\MATLAB\SupportPackage\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/
3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.
4. Open MATLAB again and run the following commands:
>> restoredefaultpath
>> savepath
5. Run the Support Package installer again and re-install your Support Package now.
