How can I deactivate MATLAB on a pc I cannot access?

I want to deactivate a device that i have linked to my academic account but navigating through the license tabs i cannot do it. I have done it before and was straight forward, you could select the pc that you want to desactivate.

It seems that options changed in recent months, anyone knows how to manage the lisences and desactivate a pc? Thanks a lot.<

clear

Answer 1

[Image Analyst]

You can do it via the webiste. Login to mathworks.com with your account credentials. Go to "My Account" by clicking on your icon in the upper right of the screen. Then pick a license and deactivate it.

[Image Analyst]

Before you deleted your comment to me you said that you were able to do it. But then you commented to Kevin, so now I'm confused. And you say it doesn't work. Let me try to walk you through it more explicitly step-by-step:

Login and click your icon in the upper right and select "My Account".

Click on the crossed tool icon:

Then click on the "Install and Activate" tab and you'll see this:

Click on the "Deactivate a Computer" link and see this:

Then click the "X" icon for the license/computer you want to deactivate.

OR ALTERNATIVELY, if that doesn't work.

Then click on the "Manage Users" tab and you'll see this:

Then I'd either uncheck the Active Software checkbox, or click the x icon.

If all else fails, call the Mathworks on the telephone.

[Walter Roberson]

@Pablo Nieto posted https://www.mathworks.com/matlabcentral/answers/2024912-licence-manager-changes-activate-and-manage-devices?s_tid=srchtitle

We can tell from what was posted there that it is not an individual license.

[Image Analyst]

OK. By the way, that's a different user account. If it's the same Pablo, I don't know why he's using two different accounts to post questions. Regardless, maybe it will help someone else in the future.

Answer 2

[Kevin Phung]

Hello, try this.

Click your profile on top right > My Account > click your License number > Click on the tab "Install And Activate" > Under "Related Tasks" on the right side you should see the option to "Deactivate a Computer"

[Pablo Nieto]

Hi! thanks for yout answer.

It doesn't appear the "Related task" option/link. It appear that the licence manager has changed.

[Walter Roberson]

I see that now once you are on the Install and Activate tab and are looking at the list of Activated Computers, then to the right of each activation label, there is a circled "x" that you would click to deactivate that label.