Unable to change password

I forgot the password and I got the temporary password . Even though I choose the password according to given instructions , it keeps saying that "You must provide a valid password". I am therefore unable to change the password and continue my installation. Please help. Thanks

[Image Analyst]

Call them on the phone.

[Jan]

Which pasword are you talking of?

Answer 1

[Dominik Fankhauser]

I have the same issue using this site: https://ch.mathworks.com/mwaccount/profiles/password/reset

Any information on how to proceed?

Answer 2

[Mingming]

i have the same issue

Answer 3

[Mingming]

you need clear all cookies of browser.