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Why I got this error "An unexpected exception was encountered" when I am trying to send a problem to the support in support request option?

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Seereen
Seereen on 11 Feb 2016
Closed: MATLAB Answer Bot on 20 Aug 2021
I am trying to send a problem to the support center in Matlab 2015b using support request option in the matlab I got this error when I submit the question to them "An unexpected exception was encountered" how can I solve this problem ?

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