Matlab Drive unable to contact MathWorks Servers
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David Klorig
on 23 Jan 2019
Edited: Michal Semonský
on 20 Jun 2020
I'm using MATLAB drive concurrently on two systems. It connects fine on my laptop but not on my desktop. It was working when I first installed it. The error message I recieve is: "Some files failed to update. Unable to contact MathWorks servers."
1 Comment
Conor Burgess
on 12 Apr 2019
Hi David, does your desktop use a proxy or anything like that to access the internet? Which operating system are you using?
Accepted Answer
David Klorig
on 12 Apr 2019
3 Comments
Surya Kumar V
on 8 Jun 2020
Hi Conor, I use a proxy server in my institute. Same message appears "file update failed, unable to contact matworks servers".. can you help me out , thanks a lot
More Answers (1)
Michal Semonský
on 20 Jun 2020
Edited: Michal Semonský
on 20 Jun 2020
Hello,
I am getting the same error. I uninstalled MATLAB Drive Connector several times, even deleted the folder C:\Users\Michal\AppData\Local\MathWorks\MATLABConnector and the old Matlab Drive folder but after new installation I am getting the same error. So I turned off my firewall (I use only windows defender) but Connector still hasn't been able to contact MathWorks servers.
![](https://www.mathworks.com/matlabcentral/answers/uploaded_files/319495/image.png)
When I click on MATLAB Drive online icon I am able to reach the site and log in to the drive. When I try to access MATLAB Drive via Matlab, it tells me, that the folder does not exist but it has been configured in Matlab Connector. When I installed it for the first time, it was working fine, but after a while stopped working. Please, what should I do to solve that?
Thank you.
Michal
2 Comments
Michal Semonský
on 20 Jun 2020
Edited: Michal Semonský
on 20 Jun 2020
Thanks for reply. I have already seen these topics but I haven't been able to solve the problem. I do not use proxy server nor AV.
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