Why do I see the error "Unable to locate required installation files" when running the MathWorks installer?

When I enter the File Installation Key or select my license and confirm my installation settings, I receive an error that MATLAB is unable to locate the required installation files, or I see that some of my products are missing.

How do I fix this issue?

In MATLAB R2014a and earlier, the error is "There are no products available to install from this location."

Answer 1

[MathWorks Support Team]

This error can be caused by any of the following issues:

• You have not downloaded any or all of the correct installation files
• The installation files are not in the correct location
• You are not using the correct File Installation Key

Note: If you are running the MathWorks Installer to install MATLAB or other MathWorks products with an internet connection but receive an unable to connect error, please see the following link. 

Why do I get a connection error when installing or activating MATLAB or another MathWorks product? 

You have not downloaded any or all of the correct installation files

To perform an offline installation using the File Installation Key, you are required to obtain the installation files prior to installation.  The MathWorks Installer downloaded from our website, e.g. matlab_R2020b_win64.exe, are not the installation files; the installation files are obtained by downloading the ISO (License Administrators only) or by downloading the installation files via the MathWorks Installer on an online machine. For instructions on obtaining the installation files, please refer to the following article:

How can I get MATLAB installation files for use on an offline machine? 

You are not using the correct File Installation Key

If you are installing MATLAB or other MathWorks products offline with the File Installation Key, and the products are missing, make sure you have the correct File Installation Key. For instructions on obtaining a new File Installation Key, see this related article:

Where can I find the Activation Key or File Installation Key (FIK) for my license?

If you have the correct files and installation codes and the installer still does not list the product(s), please contact Installation support. You can contact Customer Service and Installation Support via the MathWorks website here:

https://www.mathworks.com/support/contact_us.html

[Matthew Hill]

Reviving an old post...

I did not have the same luck as previous posters. Tried installing MATLAB 14b...

I have both OS X Yosemite 10.10 and Windows 7 installed on my MacBook Pro (using Parallels Desktop). I received the error message mentioned in this original post from both of my operating systems.

Please update response to account for MATLAB 14b

Matt

[Scott]

Hi Matt,

If you are seeing this error message in R2014a or higher (in R2014b and higher the wording is different) then you should return to the first screen of the installer and select "Sign in with a MathWorks account."

If you get a connection error when trying to sign in, see this article:

Why do I get a connection error when installing or activating MATLAB or another MathWorks product?

http://www.mathworks.com/matlabcentral/answers/92634

Thanks,

-Scott

MathWorks Installation & Licensing Support

[Sumant Sharma]

I am trying to install 2016a after entering my Mathworks Username and Password, however, I'm still getting the same error as above. Is it because the files are not located properly? I basically unzipped the single zip file which is downloaded from the Mathworks website.

[Aurelien Queffurust]

Idem I got stuck

[Scott]

Hi Shumant,

The behavior you describe is likely due to a bug in the MATLAB which can cause this error to appear in situations where it does not apply. Please contact MathWorks support for a workaround:

http://www.mathworks.com/support/contact_us/

Thanks,

-Scott

MathWorks Installation & Licensing Support

[Mikael Nielsen]

I am having issues with the 2020a pre-release also

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

[Han Li]

if you made this software only God can understand how to install, I free sorry for you guys.

[yoshi nishio]

Hi,

What is the correct location for the "licence.lic" file?

According to the error message, it should be where the install bash script is. And in my case, I have put it there...

I'm working with Linux (Manjaro and Gnome)

Thanks for your help

[Leong Chin Loh]

This error can be caused by any of the following issues:

• You have not downloaded all of the correct installation files.

There is one click button only to download (by me) installation file which should be unzip in installed path before running running install in linux. what other file and where to download from???

• The installation files are not in the correct location.

what is the correct location?? I have put the files in the directory where i run install (linux). is this wrong??

• Your license does not contain the product you are trying to install.

I received the FIK from the tool license administrator of my company so that i can use it to install matlab which i downloaded but it still says missing required files. what files are missing? back to the question 1.

• You are not using the correct File Installation Key.

I received the FIK from my company matlab eda tool admin. how do i know it is incorrect FIK???

[Geoffrey May]

@Leong Chin Loh to install matlab offline you need more than the zip file, you need the .iso file: https://www.mathworks.com/downloads/web_downloads/download_iso

If you are not a license administrator, that link will give you an error, and you will need to contact your license administrator. The R2020b iso is 18 Gb.

[Lanxin Zhang]

@Geoffrey May I have downloaded zip and got the iso from the Administrator, but where should I put the iso in this zip?

[Walter Roberson]

You do not use the zip if you have the iso

Answer 2

[Mitzi Boswell]

I have been trying to install matlab for going on 2 weeks now. I did all this and it still doesn't work! Now it say there is an issue with the license associated with this machine, sends me to another of these q&a and I still can't get anything to work.

[Walter Roberson]

If you are unable to install the software, Mathworks would probably give you a refund.

[Pasquale Dell'Aquila]

I too can not install a "recently purchased" Matlab&Simulink Suite. This is a fresh install on a workstation which has no previous version. I am not interested in a refund. My need to install and use this suite is not optional. It must work. I submitted a service request get some help.

[Walter Roberson]

The number of possible system configurations is immense. Mathworks describes all the most common problems, but they cannot list everything.

A service request is the right way to go for something like this.

I hit an interesting one the other day: one of the support packages was failing to install because my OS-X filesystem is set to case sensitive, which is something they had not anticipated.

[Walter Roberson]

Ilya Topper comments

I face the same problem when silently installing 2020a on debian. I follow the instructions and it just doesn't work! (Sep 02, 2020 09:42:19) Missing Installation Files: Unable to locate the required files. To use a File Installation Key, you must run the installer from a directory that contains the installation files. For information on how to get the files, see this MATLAB Answer. at com.mathworks.install_core_common.MATLABInstallerExceptionUtil.getApplicationException(MATLABInstallerExceptionUtil.java:16)

[Felipe Peña]

Hi @Walter Roberson,

I face the same problem, did you find a solution?

Thank you

[Walter Roberson]

@Felipe Peña : I never had the problem myself; I was copying in a comment made by a user who no longer has an account here.

[Felipe Peña]

Ok, thank you. Anyway, I re-downloaded directly from the matlab page (instead of university) and now it works.

Answer 3

[Manoj Kumar]

I am facing an error in installation of trial pack of Matlab19b. Kindly look into this issue and reslove it.

Answer 4

[Billal Aoumer]

I am getting this error:

n.b: I downloaded a license file: license.lic and placed in the a directory that it had created when unziping the software '_temp_matlab_R2021a_win64'

Anyone encountered this issue?

[Colin Fraser]

Please read the article for the solution.

https://www.mathworks.com/matlabcentral/answers/98390

To perform an offline installation using the File Installation Key, you are required to obtain the installation files prior to installation. The MathWorks Installers downloaded from our website, e.g. matlab_R2020b_win64.exe, are not the installations files; the installation files are obtained by downloading the ISO (License Administrators only) or by downloading the installation files via the MathWorks Installer on an online machine. For instructions on obtaining the installation files, please refer to the following article:

How can I get MATLAB installation files for use on an offline machine?

Answer 5

[Fidele Lanchery Damba-Ngolo]

I'm installing Matlab 2013a, for the actvation section I'm getting this message : error 3 093: The school country code is not a valid selection. What should I do ?

[Walter Roberson]

Please contact Mathworks Support for installation assistance.

Answer 6

[Maria Amerikanou]

hello, I'm trying to install matlab and I get the error finding installer class an exception occured while looking for class. What should I do??

[Kyle Perry]

Hi Maria,

The error you are experiencing is usually caused by non-ASCII characters in your path/username. I have attached a link below that explains this error and how to resolve it in more detail.

https://www.mathworks.com/matlabcentral/answers/92499

Answer 7

[Prashant]

On Windows, you may need to run the MATLAB Installer as Administrator (right-click on the Installer and choose 'Run as Administrator') to not get this error.

Answer 8

[Cheuk Lun Charles Lee]

Can someone help me?

I am installing an update (R2017b, update 4) but it also pops up this fetal error.

My OS is Linux, I am not sure if I launch the update by a correct command. I cannot launch it by entering the command suggested by MATLAB, but replace ./ with "sudo sh". https://www.mathworks.com/content/dam/mathworks/mathworks-dot-com/support/updates/r2017b/r2017b-updates-install-instructions.pdf

It then asks me the directory Please specify MATLAB installation directory [/usr/local/MATLAB/R2017b]

However, my MATLAB is not installed in usr but another file. Even I place the install file (R2017b_Update_4_glnxa64.sh) in the same file with R2017b, and simply press enter for the directory, the fetal error comes out.

(I am not asked for any installation key or activation key. I am not sure if this should be asked when installing an update)

Answer 9

[Maria Antoaneta Bratescu]

I tried 10 times to acctivate the Trial version. I do not know how to do.

I bought the activation key.

I got the same Error message.

Answer 10

[Daniel Ekow Djan]

THANKS SO MUCH

Answer 11

[Pierre Siaka]

Hi,

I'm in trouble with Matlab, yesterday was try to update my software and my labtop has shut down.

Following the instructions I tryed to reinstall or to uninstall before reinstallation, but I still got the same message.

Pierre.

Answer 12

[Christopher Duguid Provoste]

hello

someone can help me with this mistake.

[Cody Lamke]

Hello,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Cody Lamke

Answer 13

[manikandan c]

location not available

[Walter Roberson]

Could you expand on that, please?

Answer 14

[Rabee Khrmashow]

i try to dounlad MATLAB but its stack until 65% when i run and not comlete it what i have to du

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 15

[Hamze Jamac Cawad]

This error can be caused by any of the following issues:

• You have not downloaded any or all of the correct installation files
• The installation files are not in the correct location
• You are not using the correct File Installation Key

Answer 16

[EFRAIM ASMURUF]

i.m neet key instalations

Answer 17

[elnaz barati]

hi i am trying to install neucube for my artificial intellignce research but when i trying to intall suddenly appear this error:

"there are no product available to install from this location.you may need to download the appropriate from our website"

sorry if somebody know my solution please send me an email by address: [e-mail]'

thank a lot

Answer 18

[aniz nizmah]

how can get key instalation

[Walter Roberson]

If you purchased directly from Mathworks then your license information should have been emailed to you. Otherwise, check with your institution.

Answer 19

[Ziyi Lin]

可以帮我解决吗？

[Walter Roberson]

Windows Error 5 is a permission error: for some reason you do not have permission to execute the setup.exe file.

If you are using a work or university computer, then sometimes workplaces put in policies that prohibit downloaded files from being executed.

Answer 20

[KABIR SADIQ]

i am a student i need my matlab activation code

Answer 21

[KABIR SADIQ]

i am a student of glasgow caledonian university,

i have been trying to activate my matlab but i am unable to install my matlab view.

please kindly send my activation code to [redacted] my school email address

[Walter Roberson]

Sorry, Mathworks Support does not read these questions, and the volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for installation assistance.

Answer 22

[Nutveesa Verak]

I can’t download wavelet toolbox.kindly assist.

[Nutveesa Verak]

It show message that license administrator has restricted my download access to mathwork product

[Walter Roberson]

You need to contact your license administrator to obtain the software.

Sometimes in order to reduce network traffic, license administrators download a copy of the software and then make it available for local use.

Answer 23

[NITISH PANCHAGAVI]

I took it from pendrive

Answer 24

[maru khan]

[Chiara Merigliano]

Did anyone solve this problem?

[Huang]

Have you solved this problem?

Answer 25

[siska atmawan oktavia]

why i can to install this application ?

Answer 26

[Amrat Shahzadi]

what i do to install this

Answer 27

[hanane tagraret]

i want to continue the installing

Answer 28

[PRO NZIZA]

how do i get the key of activation

[Walter Roberson]

See https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license?s_tid=srchtitle

Answer 29

[Rosana Mendes da Silva]

nao abre

Answer 30

[Shambel]

Unable to continue

The issue may be one of the following:

• The installer is unable to connect to MathWorks. This may be because of a firewall or antivirus software. For more information, see this MATLAB Answer.

Answer 31

[Mitsuo Misaka]

I want to know why matlab is not being downloaded.