Associate Application Support Engineer - New Graduate
- Job: 35667-HOGI
- Team: Technical Sales Engineering
- Location: JP-Tokyo
- Date posted: 2025-07-14
Job Summary
As an Associate Application Support Engineer, you will play an important role in supporting the success of our customers who use MATLAB and other MathWorks products. You will mainly provide technical support to customers engaged in Model-Based Design (MBD) using MATLAB/Simulink. Your responsibilities will include responding to a wide range of customer inquiries and issues, explaining product usage, and helping to solve technical problems. By sharing feedback from customers with our development team, you will also contribute to improving the quality of our products. This position will allow you to develop not only your technical skills but also your communication and problem-solving abilities, making it an excellent starting point for your career at MathWorks.
Responsibilities
- Provide technical support for customers using MathWorks products (mainly MATLAB/Simulink)
- Propose solutions to challenges faced by customers in embedded control system development
- Clearly explain product usage and demonstrate basic examples as needed
- Collaborate with team members to solve complex technical issues involving multiple products
- Share customer needs and feedback with the development team to help improve our products
- Create FAQs and technical articles to support knowledge sharing within and outside the company
Minimum Qualifications
- A bachelor's degree is required.
Additional Qualifications
Expected to graduate from a university or graduate school by March 2026 (Engineering or Science major is preferable)
Strong motivation to learn new technologies and skills
Excellent communication skills in Japanese (both verbal and written)
English skills sufficient for reading technical documentation and writing emails
Preferred Skills & Experience
- Experience using MATLAB/Simulink
- Interest in control algorithm design or embedded software development
- Experience with automatic code generation or verification and validation tools
- Knowledge of other MathWorks products
Desired Qualities
- Willingness and motivation to take on new challenges and keep learning
- Ability to work well in a team and collaborate with others
- Customer-oriented mindset and strong problem-solving skills
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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