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Missing installation files R2019b

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Iyana Carter
Iyana Carter on 16 Nov 2019
I cannot use the online activation option due to a "connection error." I try to activate offline but l keep getting an error that it can't find files. Then I see instructions saying you HAVE to use the online option to get the files?! How do I get the files??
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Walter Roberson
Walter Roberson on 16 Nov 2019
You use online processes to get copies of the installation files somewhere that you can do so, and transfer the installation files.
The license files can, if I recall, be emailed. They are text files that could, in theory, be typed in by hand from a printout, but if you have a lot of products licensed it could be a nuisance.

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Answers (1)

Pratheek Punchathody
Pratheek Punchathody on 20 Apr 2021
Please feel free to reach out to MathWorks Contact Support for installation and licensing related queries.


Find more on Introduction to Installation and Licensing in Help Center and File Exchange


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